Project Manager, Payer Implementation

HHAeXchange is the leading technology platform for home and community-based care, and they are seeking a Project Manager for Payer Implementation. This role is responsible for leading and executing product implementations, serving as the primary contact for customers, and ensuring their success throughout the implementation process.

Responsibilities:

• Lead HHAeXchange’s implementation efforts through comprehensive planning and engagement activities with the goal of meeting project expectations for go-live and continued success
• Serve as a leader and trusted advisor to a portfolio of customers throughout the implementation phases of a project
• Coordinate product training and configuration sessions for customers
• Coordinate remote and on-site "go-live" support during projects as required
• Ascertain customer business and system needs to make tactical planning recommendations
• Establish internal project teams across multiple departments to develop and execute on project plans and ensure maximum customer success
• Manage current project implementations by holding regular meetings, updating project plans, and addressing any complications with a supervisor and customer representative
• Create and deliver customer-facing reports (weekly status reports), presentations and documentation
• Manage numerous implementations at one time with the responsibilities of keeping internal and external team members on schedule
• Continually look at ways to improve the implementation methodology in order to enhance customer experience
• Create, review, and assist with approval of all pertinent implementation artifacts
• Coordinate and host regular customer conference calls for governance or trouble shooting
• Help smooth friction points throughout the project with customer and project teams
• Garner greater understanding of the company’s software applications and business solutions
• Maintains positive relations with all customers, always projecting a positive image of the company
• Ensure individual, departmental and organizational key performance indicators are continually in focus and individual contributions are driving these to success
• Encourage and promote a collaborative environment

Requirements:

• Bachelor's degree
• PMP certification in progress or already obtained is required
• 5+ years of experience with project management, preferably in software implementation and in a client-facing capacity
• Strong knowledge of the healthcare industry
• Strong understanding of project methodology (Waterfall, Agile etc.) and knowledge of PMBOK Framework
• Working experience with MS Project or similar project management tool
• Quick learner who thrives in a dynamic and fast-paced environment under minimal supervision
• Excellent team leadership skills and the ability to prioritize/self-direct as needed
• Demonstrates excellent communication, listening, and decision-making skills
• Proven track record of delivering projects on time and within agreed-upon scope
• Ability to build strong relationships with customers and internal team members
• Highly engaging and collaborative style in working cross-functionally
• Strong understanding of customer and market dynamics and requirements
• Ability to travel to customer sites to deliver on-site services if required
• Proficient with MS Office Suite: (Excel, Word, PowerPoint and Outlook)
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role