Customer Service Representative

Cognizant is a large IT consulting firm that leverages modern technologies to transform a variety of business operations. They are seeking a Customer Service Representative to join their Client Services team, providing support to Financial Advisors and ensuring a seamless support experience for clients.

Responsibilities:

• Respond to inbound calls from branch personnel and internal stakeholders, delivering exceptional service by addressing inquiries, resolving issues, and ensuring a positive client experience
• Educate clients on account services, products, and available capabilities
• Demonstrate strong communication, organizational, and follow-up skills while maintaining a high level of accuracy and attention to detail
• Provide superior customer-focused experiences, resolving inquiries with patience, professionalism, and empathy
• Thrive in a fast-paced and evolving environment while effectively managing multiple priorities
• Perform basic technical troubleshooting and assist users with common technology-related issues

Requirements:

• At least a High School Diploma or equivalent is required
• Previous call center and customer service experience
• Proficiency with Microsoft Office Suite, including Outlook
• Strong Windows 11 navigation and troubleshooting skills
• Ability to troubleshoot issues with monitors, speakers, keyboards, and mice
• Knowledge of Microsoft Office and Outlook troubleshooting techniques
• Exceptional attention to detail and commitment to accuracy
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to build rapport and maintain professionalism in all client interactions
• Proven ability to prioritize tasks and adapt to changing business needs
• Banking, financial services, or wealth management experience preferred
• Familiarity with Citrix, Good for Enterprise, and Active Directory is preferred