Customer Service Representative

Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. They are seeking a Customer Service Representative II to provide exceptional customer service in an inbound call center for child support customers across multiple states.

Responsibilities:

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns
• Maintain up to date support knowledge through offered training
• Accurately document requests, status changes, complaints, and grievances
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements:

• High School diploma or GED
• Have 1 year of Customer Service/Call Center Experience
• Ability to submit to and pass a background check
• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to sit for long periods of time
• Possess proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs