Customer Success Manager, Public Sector

DeleteMe is the leader in proactive privacy protection, helping security teams reduce their human attack surface by monitoring and removing exposed personal data. As a Customer Success Manager, Public Sector, you'll manage the end-to-end success of public sector accounts, ensuring customer satisfaction and growth through strategic partnership and account management.

Responsibilities:

• Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor
• Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth
• Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution
• Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles
• Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI
• Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes
• Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track
• Contribute customer stories and references that support DeleteMe's public sector brand and pipeline
• Mentor or buddy Junior CSMs on account management fundamentals as needed

Requirements:

• A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role
• Demonstrated experience managing renewals, mitigating churn, and driving product adoption
• Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes
• Strong project management skills and the ability to manage multiple stakeholder relationships at once
• Excellent critical thinking, problem-solving, written, and verbal communication skills
• Preferred candidates are located within the Eastern Time Zone (EST) of the United States
• Ability to travel up to 20% to support onboarding, implementations, executive meetings, and key public sector engagements
• Positive and collaborative approach to problem solving
• Excellent critical thinking and problem solving abilities
• Excellent written and verbal communication abilities
• Ability to effectively lead projects and manage stakeholder relationships
• Working knowledge of federal, state, or local government procurement processes
• Experience working for, or with, public sector organizations (federal agencies, government contractors, SLED, etc.)
• Familiarity with CRM/CS platforms (e.g., Salesforce, Gainsight, ChurnZero, Totango, or similar)
• Experience in the privacy, security, or threat intelligence industry