Senior Global Event Manager, Content Operations & Production

Twilio is a company that shapes the future of communications and empowers millions of developers worldwide. They are seeking a Senior Global Event Manager to oversee the speaker journey and manage content operations for their global events, ensuring a seamless experience for all participants.

Responsibilities:

• Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up
• Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect, what is needed from them, and where to go for help
• Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs
• Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents
• Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned
• Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team
• Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones so speakers and production teams are prepared for showtime
• Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows
• Identify risks early, solve operational issues where possible, and escalate decisions clearly when additional direction is needed
• Create a consistent, high-touch speaker experience while balancing the scale, pace, and complexity of a global event portfolio
• Provide clarity in ownership across teams by keeping speaker logistics, content operations, and readiness workflows organized through one accountable workstream
• Build scalable processes and mechanisms that can be reused across programs and supported over time by agency partners or future coordinator resources
• Lead post-event retrospectives for speaker experience and content operations, turning lessons learned into stronger workflows for future events

Requirements:

• 8+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events
• Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines
• Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks
• Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution
• Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines
• Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs
• Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting
• Excellent communication and stakeholder-management skills, with the ability to create clarity, build trust, enforce deadlines diplomatically, and stay calm in high-pressure situations
• Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness
• Ability to manage multiple priorities across teams and time zones while keeping work moving toward immovable event deadlines
• Experience supporting large-scale technology, SaaS, developer, customer, sales, executive, or internal events
• Hands-on experience with event content and speaker-management platforms such as Sessionboard, Swoogo, RainFocus, Airtable, Cvent, or similar tools
• Experience partnering with Product Marketing, Customer Marketing, executive offices, Brand, Creative, Legal, Sales Enablement, and event-production teams
• Experience building repeatable speaker communications, content-operations playbooks, data-governance processes, or onsite speaker-support models
• Experience guiding agency partners, contractors, or coordinator-level support
• Comfort operating in a fast-paced, matrixed environment with shifting priorities, high-volume communications, multiple stakeholders, and highly visible deadlines