Product Manager

Klir is a fast-growing company in the digital water space, focused on improving water utility operations. The Product Manager for Klir Connect will lead the product strategy for payment workflows, engage with customers, and collaborate across teams to enhance the user experience.

Responsibilities:

• Own the roadmap and product design for Klir Connect's payment workflows which will include the invoicing process and the integration with the Klir Core platform
• Define the end-to-end flow — report submission, checkout, receipts, confirmation — for testers, haulers, and property contacts, working closely with design and engineering
• Spend real time with backflow testers, haulers, and utility staff to understand what a genuinely better experience looks like for them, not only for the utility paying the bill
• Partner with engineering and finance on the Stripe integration and convenience-fee model, and start scoping what a broader marketplace — provider rebates, one-click applications, utility approvals — looks like over time
• Help take Klir Connect from a single live customer to the next wave of utilities, turning one successful rollout into a repeatable one
• Work closely with CX, engineering, sales, and marketing — Klir Connect is a separate unit, but it runs on the same data hub and often the same customers as the rest of Klir
• Build the product with telemetry that will provide data to assist in the improvement of the experience and identify issues before the customer has bad experiences
• Partner with Product, Engineering, and Marketing to feed field intelligence back into the roadmap and the story
• Provide technical continuity post-sale so what you demoed is what the customer gets

Requirements:

• Comfort building from zero — you've shipped a product where the market wasn't fully proven yet, and you're energized by defining scope rather than being handed it
• Payments or fintech literacy — you understand how a payment gateway, convenience fees, and reconciliation actually work — or you pick it up fast. You are truly interested in financial services and how they help to grow businesses
• Two-sided thinking — you can hold the utility's needs and the individual tester's or hauler's needs in your head at the same time, without defaulting to only one
• Judgment under ambiguity — you make good calls when the answer isn't obvious, and you know when to act, when to wait, and when to escalate
• Communication — you can write a clear one-pager, run a discovery conversation, and brief a VP, often in the same day or week
• AI fluency — you think about how AI reduces the support burden of scaling this business, not only how it helps you draft a PRD faster
• Inquisitive and curious
• Bias for action - you value speed, getting things done and improving the product and experience vs. prolonged analysis
• Team first mentality - you work seamlessly across functions, picking up work that may belongs to others when it's needed, share credit easily, and over index on outcomes than about personal acknowledgment
• Partner with Product, Engineering, and Marketing to feed field intelligence back into the roadmap and the story
• Provide technical continuity post-sale so what you demoed is what the customer gets
• Backgrounds we'd be open to: product management, fintech or payments PM, growth or platform PM, or a strong generalist from an early-stage environment who can demonstrate the competencies above