Sr. Scrum Master/Project Manager

RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry. They are seeking a Senior Scrum Master / Project Manager to guide Agile ceremonies and oversee Scrum Masters while ensuring effective delivery and quality accountability across engineering teams.

Responsibilities:

• Set and enforce the standard for Agile ceremonies and structure across 12 teams; directly coach and performance-support 6–7 Scrum Masters
• Maintain a consistent Agile operating model (definitions of ready/done, estimation, cadences, escalation paths) across all teams
• Resolve cross-team delivery impediments and run a Scrum Master community of practice
• Act as Scrum Master for 2 assigned teams — ceremonies, backlog hygiene, and impediment removal — to stay grounded in day-to-day delivery
• Own, implement, and evolve a comprehensive Agile Development Metrics & Quality Accountability Framework spanning sprint execution, code review discipline, and defect accountability — from first commit through production — using Jira and GitHub as the systems of record
• Implement and maintain core delivery metrics in Jira — velocity, sprint predictability, cycle time, lead time, throughput, WIP, scope creep, and carryover rate — at team, sprint, and rolling-quarter cadence
• Implement code review rigor metrics from GitHub pull request activity, including change-requested rate, rework commits per PR, review cycles to approval, time in review, and senior reviewer comment density; partner with engineering leadership to maintain branch protection rules and senior-reviewer group definitions that keep this data complete
• Own the defect discovery-by-phase taxonomy on the Bug issue type in Jira (Unit/TDD, Code Review, Dev/Integration Testing, QA/Release Testing, Production/Escaped) and the resulting metrics: defect detection distribution, escape rate, production escape rate, phase containment effectiveness, defect density, and mean time to detect
• Maintain the escaped-defect attribution chain, linking each bug ticket back to its originating story/task, the merged pull request(s) that implemented it, and the author and reviewers of record, via Jira links and GitHub smart-commit/PR referencing, enabling accountability rollups in either direction
• Own the recurring per-release and quarterly Contractor/Team Accountability Rollup reporting cycle, and ensure trend lines (improving, flat, or worsening) are reviewed with the relevant teams and leads, not just presented in aggregate
• Own the reporting and BI delivery mechanic for the framework — including administration of eazyBI (or equivalent BI layer) connected to Jira and GitHub — to produce recurring dashboards and reports for engineering and business stakeholders without requiring a separate data pipeline
• Continuously refine the framework's guiding principles: metrics must be actionable, paired for balance (speed vs. quality), system-focused rather than individual-focused (with defect attribution as the narrow, explicitly scoped exception), trend-driven, diagnostic rather than target-driven, and passively instrumented from existing Jira/GitHub workflow artifacts
• Serve as the primary Agile conduit between Product Managers, Product Owners, and the engineering organization, translating roadmap and portfolio intent into scaled Agile execution across the 12 teams
• Apply scaled Agile methodologies (e.g., SAFe, Scrum@Scale, or the organization's equivalent) to coordinate cross-team dependencies, program increment / release planning, and backlog alignment between Product and Engineering
• Facilitate program-level ceremonies (e.g., PI planning, scrum-of-scrums, cross-team dependency reviews) that connect Product Owner intent with the delivery capacity and constraints of the 12 teams
• Provide Product Management and Product Ownership with visibility into delivery health and quality signals from the Metrics & Quality Accountability Framework to inform prioritization and roadmap tradeoffs

Requirements:

• Bachelor's degree in a related field, or equivalent experience
• 5+ years of experience as a Scrum Master or Agile Project Manager in a professional software development environment, including experience coaching or leading other Scrum Masters
• Demonstrated experience running Agile ceremonies and delivery practices across multiple concurrent teams
• Working knowledge of scaled Agile methodologies (e.g., SAFe, Scrum@Scale, LeSS) and experience serving as a conduit between Product Management/Product Ownership and engineering teams
• Hands-on proficiency administering Jira for Agile delivery, including custom fields, workflows, and sprint/board configuration
• Working knowledge of GitHub pull request workflows, branch protection, and Jira–GitHub linkage (smart commits) sufficient to own a metrics framework built on that data
• Demonstrated ability to design, implement, and evolve delivery and quality metrics programs, and to translate them into reporting that non-technical stakeholders can act on
• Familiarity with AI-assisted engineering tooling and workflows
• Certified Scrum Master (CSM), Professional Scrum Master (PSM), or equivalent certification; SAFe certification (e.g., SAFe Scrum Master, SAFe Program Consultant) a plus
• Direct experience administering eazyBI (or a comparable BI/reporting layer) against Jira and GitHub data
• Experience building or maturing a defect discovery and escaped-defect attribution framework
• Experience working in regulated environments with compliance requirements (HIPAA, HITECH, PCI DSS, or similar)