Staff Product Designer, Back Office

ServiceTitan is a company focused on innovating solutions in the home services industry. They are seeking a Staff Product Designer to join their Experience Design team, where the role involves solving complex problems and creating user-friendly designs for their SaaS products.

Responsibilities:

• Develop deep expertise across multiple product's problem areas
• Quickly prototype solutions to visual and interaction problems
• Use AI tools fluently as part of your everyday workflow to prototype faster, explore ideas earlier, and move from concept to working interaction
• Build positive & collaborative relationships with multiple disciplines including product, engineering, and research to explore, build, and ship your work
• Talk to users and understanding their problems and current pain-points
• Design experiences that are simple, elegant, and solve real problems
• Using remote tools to whiteboard, create wireframes and design in Figma to iterate toward a shippable solution
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Validate product ideas through experimental design and research approaches
• Ship valuable and high-quality work without sacrificing speed
• Help more junior designers develop empathy for our users and advocate for our users’ needs
• Represent our users in product strategy and roadmap discussions
• Review product design work and give constructive feedback
• Be an active mentor for designers, helping them build context, strong decision making skills, and empathy for our users by providing feedback to help strengthen the team

Requirements:

• Experience designing a modern SaaS or enterprise platform or one comparable
• An outstanding portfolio, showcasing a range of UX, interaction and visual design, and idea generation or prototyping as a means to explore and convey design solutions
• AI experience design: you understand how to make agentic workflows feel trustworthy, controllable, and clear to the people using them
• A love for solving complex product problems with simple design solutions, while balancing all facets of a user experience, such as strategy and research, information architecture, and interaction design
• Expert knowledge and experience with driving and applying the end-to-end iterative design process including how to develop and use design research, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions
• Experience collaborating with other designers to build a cohesive product
• Excellent communication and storytelling skills; you have the ability to help your team and stakeholders understand the 'why' behind your design rationale