Sales Account Sr. Manager – LATAM

Dairy Farmers of America is seeking a Sales Account Sr. Manager for LATAM to lead sales efforts and manage complex customer relationships. The role focuses on driving sales performance and profitability while developing account strategies and expanding market share across the region.

Responsibilities:

• Own and manage assigned accounts and territories as a business, driving sales performance, profitability, and growth across all Cheese, Taste and Flavor
• Build and maintain strong customer relationships across functions (R&D, marketing, QA, procurement, etc.)
• Develop and execute account plans and territory strategies aligned to customer and organizational goals
• Provide exceptional customer care and resolve issues with urgency and transparency
• Identify and pursue new business opportunities, markets, and product applications to expand market share
• Lead sales strategy and execution for LATAM markets, including customer development, account growth, and new business expansion
• Lead prospecting efforts, sales calls, and commercialization of new opportunities
• Deliver innovative, value-added solutions aligned to customer strategies and consumer needs
• Partner with marketing and cross-functional teams to deliver presentations, product demos, and solutions
• Achieve volume, revenue, and profitability targets
• Develop and execute regional and account-specific sales strategies
• Collect and leverage market insights, industry trends, and customer intelligence to influence business strategy
• Provide strategic recommendations to leadership based on customer and market dynamics
• Contribute to organizational planning through forecasting, reporting, and pipeline management
• Stay informed on dairy, ingredient, and global trade trends to support decision-making
• Collaborate across supply chain, logistics, and planning teams to align demand and supply
• Support forecasting, inventory planning, and order execution
• Participate in pricing strategy, including contract pricing and spot transactions where applicable
• Manage key commercial processes including NDAs, pricing, and payment terms
• Maintain accurate documentation and pipeline visibility in CRM systems (e.g., Salesforce, Power BI)
• Collaborate with internal teams (Marketing, R&D, Supply Chain, Finance, QA, etc.) to deliver solutions
• Influence cross-functional teams to streamline processes and improve capabilities
• Facilitate internal alignment to maximize value delivery to customers and DFA

Requirements:

• Bachelor's degree in business, sales, marketing, food science, or related field (or equivalent experience)
• 8+ years of experience in sales, account management, or related role
• Demonstrated success in growing accounts, developing new business, and driving profitable growth
• Must be able to read, write and speak English and Spanish fluently
• Experience managing or supporting sales, customers, or business development in LATAM or international markets required
• Demonstrated ability to work effectively across cultures, countries, time zones, and business practices
• Strong sales acumen and 'solutions selling' mindset
• Ability to operate independently and manage a territory or region
• Excellent communication and relationship-building skills
• Strong analytical and organizational skills; ability to manage multiple priorities
• Proficiency in Microsoft Office, CRM systems (Salesforce), and data tools (e.g., Power BI)
• Ability to adapt in a fast-paced, evolving environment
• Ability to meet deadlines
• Travel 50%-75% (up to 2 weeks per month)
• Dairy or food industry experience preferred