Customer Service Representative (Flexible Working Hours)

Destination Pet is a community dedicated to elevating the love and lives of pet families. They are seeking a Customer Service Representative to provide exceptional service to pet parents, ensuring a welcoming environment and managing various customer interactions.

Responsibilities:

• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding)
• Answering phones with a smile in your voice and multi-tasking like a pro
• Touring new clients through the facility and selling the services that keep tails wagging
• Ensuring up-to-date vaccinations are on file—because safety first
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat)
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
• Responding to complaints with patience and professionalism— even when it’s clearly the cat’s fault
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
• Jumping in to support other team members whenever needed. We’re all in this together
• Other duties as assigned

Requirements:

• You're a people-person and a pet-person
• Previous experience in customer service or retail? Heck yes
• You've got solid communication chops—phone, in-person, email, you name it
• Multi-line phones and computer systems don't scare you
• You're cool under pressure and know how to keep things professional (even when someone's barking—and we don't mean the dog)
• You solve problems faster than a lab chasing a tennis ball
• High school diploma or equivalent required
• You'll be on your feet often—standing, walking, climbing stairs, wrangling leashes
• Must be able to lift 40 lbs (bags of food, pet crates, sleepy bulldogs—you know)
• Availability on evenings, weekends, and holidays required (pets don't take days off)
• Exposure to cleaning supplies, pet hair, and, ahem, “accidents” is part of the gig
• Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding)
• Answering phones with a smile in your voice and multi-tasking like a pro
• Touring new clients through the facility and selling the services that keep tails wagging
• Ensuring up-to-date vaccinations are on file—because safety first
• Managing check-ins and check-outs with efficiency and a personal touch (and the occasional treat)
• Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
• Responding to complaints with patience and professionalism— even when it's clearly the cat's fault
• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
• Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
• Jumping in to support other team members whenever needed. We're all in this together
• Other duties as assigned
• 1+ year of customer service experience preferred