Senior Field Deployment Technician

Senior Field Deployment Technician

Overview:
We are seeking a highly skilled and proactive Senior Field Deployment Technician to join our team supporting the VA s Electronic Health Record (EHR) deployment and training initiatives. This pivotal role involves deploying, configuring, and maintaining a wide range of IT equipment across VA medical centers and off-site training facilities. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a dynamic environment.

Key Responsibilities:

• Deploy, image, and set up IT hardware including PCs, laptops, docking stations, monitors, printers, scanners, and network equipment, both on-site at VA facilities and off-site training locations.
• Unpack, assemble, install, and configure equipment with minimal supervision, ensuring each device has the latest VA-approved image and security updates.
• Prepare hardware for shipment by repackaging and ensure proper setup at designated sites, including verifying network connectivity and peripheral installation.
• Troubleshoot hardware and software issues, perform system upgrades, and support hardware break-fix activities for a variety of devices.
• Conduct routine system administration tasks, document processes, and log activity details accurately.
• Assist in maintaining high levels of customer satisfaction through prompt and professional technical support.
• Participate in travel to various sites, which may include overnight or weekend assignments, with a readiness to transport equipment weighing up to 50 pounds.
• Collaborate with team members and other departments to ensure timely completion of deployment projects.

Requirements:

• 5 years experience in imaging, installing computer equipment and managing teams of technical staff
• Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• Bachelor s degree in computer science, Information System, Information Technology, or Equivalent and 5 total years of experience; or 13 total years of experience in lieu of a degree

Nice If You Have:

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA
• Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2