4+ years of experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
Proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom. Experience with Jira administration is a plus.
Comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows.
Bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and f software issues.
Supported networks and connected devices, and have experience with Ubiquiti or similar networking environments.
Familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows.
Understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations.
Proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.

Sr. IT Support (MAC)

Key skills