Desktop Support Technician

Responsibilities:

• Provide desktop/laptop hardware and software support.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, and Active Directory issues.
• Manage and resolve help desk tickets using ServiceNow or a similar ticketing system.
• Install, configure, and maintain desktop systems and peripherals.
• Work with vendors and internal teams to resolve technical issues.
• Document incidents, solutions, and system changes.

Required Skills:

• Experience with desktop support, hardware/software troubleshooting, and Windows environments.
• Hands-on experience with Microsoft 365, Active Directory, and ticketing tools (ServiceNow preferred).
• Basic networking knowledge; PowerShell or other scripting is a plus.
• Strong customer service, communication, and multitasking skills.