Desktop Support Technician

Job Title: Desktop Support Technician

Location: Santa Fe, NM (Onsite)

Job Type: Full-Time Contract | 40 Hours/Week

Job Description:
We are seeking a Desktop Support Technician to provide onsite technical support to end users and maintain reliable operation of desktop systems within a Microsoft-based environment. The ideal candidate will have experience troubleshooting hardware, software, and networking issues while delivering excellent customer service.

Key Responsibilities:

• Provide onsite support for desktops, laptops, and peripheral devices.
• Install, configure, and troubleshoot hardware and software.
• Respond to and resolve help desk tickets in a timely manner.
• Support Windows OS, Microsoft 365, Outlook, Teams, and Active Directory environments.
• Diagnose and resolve technical issues through structured troubleshooting.
• Manage ticket lifecycle, documentation, and escalations.
• Collaborate with vendors and internal teams to resolve issues.
• Maintain accurate records of incidents, resolutions, and system changes.
• Handle multiple support requests based on priority and business impact.

Required Skills:

• Experience in desktop support or technical support roles.
• Strong troubleshooting skills for hardware, software, and basic networking.
• Experience with ticketing systems such as ServiceNow or similar tools.
• Knowledge of Microsoft Windows environments and Microsoft 365 applications.
• Experience with Active Directory, Outlook, and Teams.
• Strong communication and customer service skills.
• Ability to work independently in a fast-paced onsite environment.