Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Senior Associate within the Digital Bill Payment team, you will support strategic product initiatives, operational processes, client onboarding activities, risk and control obligations, and production issue management. You will work closely with product managers, technology teams, implementation teams, vendors, and clients to help deliver reliable payment solutions and a strong client experience.

Job Responsibilities

Support day-to-day Digital Bill Payment platform operations and production support activities.
Coordinate client onboarding, implementations, and change management efforts.
Analyze operational incidents, identify root causes, and drive remediation activities.
Perform monthly billing reconciliation process.
Monitor key performance metrics, dashboards, and service-level objectives.
Partner with technology, implementation, and vendor teams to resolve issues and improve processes.
Prepare executive summaries, business review materials, and management reporting.
Support governance activities, risk assessments, controls testing, and audit requests.
Document business processes, requirements, and operational procedures.
Assist with pricing analysis, client financial reviews, and business case development.
Contribute to product enhancements and process improvement initiatives.

Required qualifications, capabilities and skills

3+ years or relevant experience.
Bachelor's degree or equivalent experience.
Experience supporting payment, treasury services, fintech, or financial services operations.
Strong analytical, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong written and verbal communication skills.
Experience working with cross-functional stakeholders.
Proficiency with Excel, PowerPoint, and data analysis tools.

Preferred qualifications, capabilities and skills

Experience with Digital Bill Payment, receivables, merchant acquiring, or payment processing.
Knowledge of operational risk and controls frameworks.
Experience supporting vendor management and client implementations.
Familiarity with Agile delivery methodologies and Jira.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Digital Bill Payments - Product Delivery Senior Associate

Key skills

About this role