Posting number: OTS 072726B ERG
Department: Division of Administration-Office of Technology Services
Job classification: IT STATEWIDE SYSTEMS TECHNICIAN 1
Posting type: Promotional
Categories: IT and Computers
Four years of experience in information technology; OR
Six years of full-time work experience in any field plus two years of experience in information technology; OR
An associate's degree in information technology plus two years of experience in information technology; OR
A bachelor’s degree plus two years of experience in information technology; OR
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
A master’s degree plus one year of experience in information technology.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties:
Provides highly complex technical support as needed for statewide enterprise consumer communications technologies, such as production print and mail systems. Serves as a technical lead by acting as a technical reference for team members on moderately complex issues and by assisting in the triage of work tasks for other operators and technicians. Serves as a technical lead for highly complex end-user technologies by collaborating with vendors on systems development, configuration, and maintenance.
Serves as a technical lead by providing highly complex hardware and software technical support for statewide information technology print, mail, and data systems. Provides guidance to lower-level technicians in resolving complex technical issues specific to print or mail hardware.
Participates in the development and documentation of standardized procedures for highly complex technical support tasks. Develops and publishes highly complex reports pertaining to production print and mail functions and technologies.
Serves as a technical lead for providing training on highly complex production print and mail services and technologies. Develops training materials and schedules and conducts training of lower-level staff.
Other duties.
Position-Specific Details:
Appointment Type: This vacancy will be filled by promotion of a current permanent status Office of Technology Services employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.
Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Systems Technician 1, 2, 3, or 4.
Louisiana is a "State as a Model Employer" for People with Disabilities.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.
Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.
For further information about this posting, please contact:
Erica R. Gay
HR Specialist
Division of Administration/Office of Human Resources
Email:Erica.Gay@la.gov
