Shreveport Port Team - Senior Manager (Operations)

About GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Senior Manager - Operations is responsible and accountable for all Port Shreveport operational activities. Manage and direct all activities related to the operations and development of company objectives in the Yard, VPC, Rail and Body Shop departments by performing the following duties personally or through subordinates.
Responsibilities
• Oversees all activities related to vehicle processing and shipping
◦ Responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental operations through the provision of effective methods and strategies
◦ Coordinates vehicle processing and logistics activities with all other functions of the organization and suppliers to obtain optimum production and utilization of human resources, machines, and equipment
◦ Reviews production and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays
◦ Reports to the General Manager on daily operational matters and issues
◦ Works with internal and external customers to ensure GLOVIS meets or exceeds customer expectations
◦ Ensures managers are compliant with company activities associated with the effective management of shop operations, including compiling, storing and retrieving production data reports
◦ Ensures company training programs and policies are in place and ensures compliance with company, government and customer policies, procedures and regulations
◦ Responds to inquiries from all customers, internal and external
◦ Frequent and effective communication with direct reports, and members of the management team is critical
▪ Daily communications and collaboration with the management team to ensure synergy exists between all departments
◦ Monitors / evaluates quality of all processes and procedures of VPC Operations
◦ Analyzes quality data to develop countermeasures to correct process deficiencies
◦ Creates and changes departmental processes for continuous process improvement activities
• Manage and direct all activities related to Port Shreveport site operations
◦ Ensure daily plans are determined and communicated to all relevant departments and Team Members
◦ Ensure the plans will effectively accomplish Company objectives
◦ Assign responsibilities to Team Members
◦ Monitor and make adjustments as needed
◦ Create / review production and operating reports and direct the resolution of production problems to ensure minimum costs and to prevent production delays
• Ensures employees are trained to and comply with company, government and customer policies, procedures, and regulations
• Develops, maintains, and monitors the production business plans for operations
◦ Establishes production and quality control standards for all departments
◦ Provide guidance for the development of process plans, including setting and achieving the operation objectives, personnel requirements, material needs, etc.
◦ Create / review production and operating reports and direct the resolution of production problems to ensure minimum costs and to prevent production delays
Skills
• Requires flexibility to work extended hours, weekends, and holidays
• Demonstrated critical thinking, problem solving, decision making and conflict management skills
• Strong planning and organizing skills
• Strong decision-making and conflict management skills
• Organized, and ability to multi-task with minimal supervision
• Proficient computer and software skills (Excel, Word, Outlook, PowerPoint, Iveles, SAP)
Education & Experience
• High School Diploma/G.E.D.
• Associates Degree OR equivalent combination of education and experience
• 8 - 12 years of direct operational knowledge and proven leadership skills in a production/manufacturing, logistics industry
• 6 - 8 supervisory experience required
• Must hold a valid Driver's License
Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
Physical Requirements
• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Ability to work at railcars and locomotives heights
• Sit
• Stand/walk
• Drive
• Bend/stoop
• Climb, Reach above shoulder
• Kneel/squat
• Balance, Push/Pull
• Crawl/Crouch
• Lift up to 15lbs
• Carry up to 15lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Typical office environment with low-level noise exposure.
• Exposure to outdoor weather conditions
• Exposure to gasoline, fumes, pollen, and dust
• The position is based out of the Shreveport, Louisiana office at a plant manufacturing/warehousing environment.
• Communication with employees and field partners will be primarily conducted via phone and email.
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.