Electronic Health Record Specialist

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking an Electronic Health Records Specialist, responsible for supporting, maintaining, and optimizing the organization’s Electronic Health Record (EHR) system across a multi-state environment. This role serves as a key resource for ensuring the EHR system supports high-quality service delivery, regulatory compliance, documentation accuracy, and operational efficiency. The EHR Specialist works collaboratively with program leadership, clinical and nursing teams, quality and compliance staff, training teams, and IT to support day-to-day system use, improve workflows, assist with upgrades and enhancements, and promote consistent documentation practices across the organization.

Location: Hybrid, expected to be in office/programs at least 3 days per week with travel between sites

Key Responsibilities:

• Serve as a primary support resource for the organization’s EHR platform (Therap), including troubleshooting user issues, answering questions, and escalating technical concerns as needed.
• Support day-to-day administration and maintenance of the EHR system, including user setup, role and security access, configuration support, and monitoring overall system functionality.
• Partner with program, clinical, nursing, compliance, quality assurance, and operational leaders to understand workflow needs and identify opportunities to improve EHR use and documentation processes.
• Assist in designing, testing, implementing, and communicating EHR enhancements, updates, forms, templates, workflows, and related system improvements.
• Help ensure documentation processes and EHR workflows align with organizational standards, payer requirements, licensing expectations, and state-specific regulations across multiple states.
• Support data integrity by identifying inconsistencies, monitoring documentation quality, and assisting with audits, corrections, and follow-up as needed.
• Develop and maintain user guides, training materials, tip sheets, and process documentation related to EHR workflows and best practices.
• Deliver training and ongoing support to new and existing staff on EHR functionality, documentation expectations, and workflow changes.
• Assist with testing new functionality, patches, interfaces, and releases before implementation.
• Monitor recurring issues and trends, recommend solutions, and help implement process improvements to increase efficiency and user adoption.
• Support reporting needs by helping users access EHR data, understand available system functionality, and identify documentation gaps impacting reporting outcomes.
• Participate in cross-functional projects related to EHR optimization, compliance readiness, quality improvement, and operational initiatives.
• Maintain confidentiality and security of protected health information and organizational data in accordance with HIPAA and organizational policies.
• Chair the Therap Super Admin Committee
• Perform other related duties as assigned

Qualifications

Required Education & Experience

• Bachelor’s degree in health information management, healthcare administration, information systems, human services, nursing, social work, or a related field preferred. High School degree required.
• Minimum of 2–4 years of experience working with an Electronic Health Record system required.
• Experience in healthcare, behavioral health, human services, or ID/DD services strongly preferred.
• Experience supporting multi-site or multi-state operations preferred.
• Experience with system administration, workflow design, training, or implementation support preferred.

Knowledge, Skills, and Abilities

• Strong understanding of Electronic Health Record systems, workflows, and documentation practices.
• Knowledge of healthcare or human services documentation requirements and the importance of data accuracy, timeliness, and compliance.
• Ability to translate operational, clinical, and regulatory needs into practical system workflows.
• Strong troubleshooting and problem-solving skills with close attention to detail.
• Excellent written and verbal communication skills, with the ability to explain technical information to non-technical users.
• Strong interpersonal skills and ability to work collaboratively across departments and levels of the organization.
• Ability to develop training materials and provide effective staff training and coaching.
• Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook.
• Ability to maintain discretion and handle confidential information appropriately.
• Commitment to supporting high-quality, person-centered services for individuals with intellectual and developmental disabilities.

Preferred Qualifications

• Experience with EHR platforms used in human services, behavioral health, or ID/DD settings.
• Experience with incident tracking, medication administration records, service documentation, health tracking, billing-related documentation, or compliance monitoring within an EHR.
• Experience working with system vendors and participating in software testing or implementation projects.
• Familiarity with HIPAA, Medicaid documentation requirements, and state-specific service documentation expectations.
• Experience creating reports, dashboards, or data validation processes related to EHR data.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.
• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.
• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.
• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.
• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.
• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Salary: $50,000-$65,000 

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.