About this role

Customer Relations Specialist

Department: Front Office Support

Employment Type: Full Time

Location: Festus - Truman Boulevard

Compensation: $18.39 / hour

Description

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.
Schedule: Monday-Thursday, 7:15am - 6:15pm

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

Greet patients and provide excellent customer service at every visit
Manage appointment check-in/check-out, including verifying insurance and demographics
Collect co-pays and complete necessary paperwork
Answer phones, direct messages, and assist with scheduling
Keep the front office and waiting areas organized and welcoming
Enter data accurately into electronic health records (EHR)
Travel to nearby clinic locations as needed
Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

High School/GED preferred
At least one year experience in customer service required
A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

Possesses strong communication and organizational skills
Is comfortable in a high-traffic, patient-facing role
Is detail-oriented with basic computer and data entry skills
Willing to travel locally between clinic sites if needed

Customer Relations Specialist

Key skills

About this role

Customer Relations Specialist

Description

Key Responsibilities

Requirements, Skills, Knowledge and Expertise