Head of Service Sales, Pharma Liquid, NAM

Company Description

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical, biotech and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Apply now and become part of our team!

The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.

Job Description

Summary

Lead the North American Pharma Liquid service business to achieve strategic growth and operational excellence while directing the regional Service Sales team in contract management, sales support, and cross‑border business development.

Key Responsibilities

• Develop and lead the regional Service Sales function to achieve state-of-the-art performance in both volume and operational excellence.
• · Lead the team to manage the full service sales lifecycle — from initial customer contact through ongoing, sustainable service contract support for the product’s lifetime — ensuring alignment with business objectives.
• · Own the regional services order intake target; perform regular performance reviews, prepare strategic reports, and track key metrics to enable data-driven decision making.
• · Drive business development and growth initiatives in collaboration with regional service operations to maximize contract sales revenue and margin.
• · Manage a regional team of Service Sales Managers, ensuring delivery of client-focused solutions and overseeing their professional development.
• · Administer customer and agent contracts, including NDAs, ensuring compliance and timely execution; coordinate on regional key accounts with the Key Account Leader.
• · Oversee service representation at trade shows to strengthen brand visibility and market positioning.

Qualifications

Basic Requirements                                                                                                

• Bachelor’s degree in business or related field
•  10+ years of sales management experience in capital equipment
•  5+ years leading and developing sales teams and driving organizational change.
• Willing to travel 40% domestically and internationally.

Preferred Qualifications

• Strong knowledge of pharmaceutical industrial equipment and the service value propositions for this market segment, including service business models and related processes.
• Results-driven, self-motivated, focused, and able to work independently.
• Demonstrated ability to lead cross-functional teams (Engineering, Sales, Operations) in a global environment.
• Proficient with CRM, ERP, PLM, and analytics tools (e.g., Salesforce, SAP, Power BI).
• Excellent verbal and written communication skills

 

Additional Information

The anticipated base salary for this position ranges from 170k-200k annually plus bonus.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

We Care About Your Well-Being

At Syntegon, the welfare of our employees is a top priority. That’s why we offer a comprehensive and competitive benefits package designed to support your health, financial security, and personal growth from day one, including:

• Health Coverage: Medical, Dental, Vision, and Prescription plans starting from your first day.
• Retirement Savings: 401(k) plan with a generous company match to help you plan for the future.
• Financial Protection: Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
• Career Growth: Education Assistance Program to support your continued learning and development.
• Work-Life Balance: Paid Time Off to recharge and enjoy your personal time.
• Support When You Need It: Access to our Employee Assistance Program for confidential counseling and resources.

Join Syntegon and enjoy benefits that help you thrive both at work and beyond.

To ensure the protection of your personal data, we kindly ask you to apply exclusively through our online applicant management system — we're unable to consider applications sent by email or post.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.