Technical Services Support Technician III - Department of Technology & Communication Services

Posting number: 26-00262

Department: Technology & Communication Services

Job classification: Technical Services Support Technician III- Technology and Communications

Posting type: Open

Categories: IT and Computers, Customer Service

Summary

Howard County:
Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government:
Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 83 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.
 
What are we looking for? 
We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.
  
What you'll like most about working at Howard County Government:    

• We are committed to workplace excellence in every area of County government.  
• We have a highly talented, diverse, and inclusive workplace.  Your input will not only be heard, but it will be encouraged!  
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs. 
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY:
As part of Help Desk Support group, will be responsible for phone support, imaging, deployment, and asset management of end point devices.

STARTING SALARY HIRING RANGE:
$27.23 - $36.77
$56,645 - $76,484

CLASS DESCRIPTION:
Performs senior technical level technology and communication services work under regular supervision from a technical superior.  Work may include assisting in the production of television programs and public service announcements; preparing illustrations, graphic designs, and construction drawings; providing media conversion and laser or photo type output services for reproduction; operating computers and planning computer operating schedules; or installing, repairing and maintaining radio, telephone, data and related electronic equipment. May serve as a lead worker. 

***Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.***

Examples of duties

Includes the following. Other related duties may be assigned.

Performs desktop level technology work that includes building and rebuilding PCs at the software level, which includes all current level of operating systems Windows 10 OS and above, Antivirus Software, Bomgar support, and various levels of Microsoft Office.

Installs network devices such as PC's, printers, and Scanners. 

Provides Help Desk technical support for end users desktop PCs and laptops.

Basic knowledge of Active Directory device management.

Upgrades all level of current software, troubleshoots and corrects network problems. 

Replaces end users PCs and migrates users’ data from old PC to the PC upgrade.

Configures users profiles for LAN settings, default web page, and firewall setting and administrating user's rights at the PC level.

Provides backup Help desk telephone support.

Perform Asset Management of all hardware peripherals such as desktops and laptops.

Run Asset Management reports for hardware inventory.

Update assets in the Service Now (SNAP) Management Console.

Conduct device recovery as part of the employee termination process.

Assist with surplus of devices such as desktops and laptops.

Qualifications

High School Diploma or GED and three (3) years related experience.

PREFERRED EDUCATION:
GED and/or Associates' degree. 
Experience in working with Microsoft Office 365 Applications.
Experience in Microsoft Office 365 other similar products.
High order of customer service communication skills. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. 

The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 10 pounds. 

Specific visions abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet. 

LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence. 

Ability to speak effectively before groups of customers or employees of organization. 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

Ability to deal with problems involving several concrete variables in standardized situations.

Supplemental information

CompTiA A+ and one (1) year of IT experience.