Community Health Navigator

Community Health Navigator

Location: Rock Hill, SC

FLSA Status: Exempt

Job Status: Full Time

Work Model: Remote/Field Based

Work Schedule: Monday–Friday with occasional evenings and/or weekends

Vehicle Required: Yes - with valid insurance

Amount of Travel Required: 25–50% in 30 mi community service area

Reports To: Care Team Manager

At Reema Health, we believe a personalized, community-based approach to care makes it easier for anyone to get what they need to improve their lives. We believe a relationship with a real person, someone who listens, meets members where they are, and understands the community's resources , can ease those burdens.

As a Community Health Navigator, or as we internally refer to as a Community Guide,, you'll build genuine relationships with members while actively guiding them towards greater engagement in their own healthcare. This is purposeful work and you’ll partner with members to address social barriers so that each member can accomplish health activities that improve their wellbeing.  You’ll work through Reema's technology platform daily to reach members, schedule visits, and document your work. As a growing start up, roles evolve quickly. We look for Community Guides who embrace fluidity as an opportunity to grow and innovate.

Outreach & Engagement

• Conduct phone and in-person outreach and enroll members in Reema's care model
• Build and manage a caseload (80-120 members), providing coverage for other Guides during absences or workload spikes
• Assess member needs, including social determinants of health, to build a member-centered care plan

Support Members Toward Their Goals

• Establish trusting relationships and reliably follow through in a timely, appropriate manner
• Help members understand why a health activity matters, work through hesitation with empathy, and follow through to completion
• Help members steadily overcome barriers to care, with visible progress every month before the program ends
• Coordinate referrals and support appointment scheduling and attendance
• Independently organize and prioritize your workload to hit monthly goals and daily metrics
• Proactively engage with members using a comprehensive mix of outreach channels, including phone, text, email, and in-person visits
• Connect members to community and health resources, including transporting or accompanying them as needed
• Maintain professional boundaries and confidentiality; consult the multidisciplinary team on complex situations
• Document all member work thoroughly and on time in the Reema App, including keeping care plans current
• Comply with HIPAA and protected health information confidentiality standards

Represent Reema Well

• Work independently and collaboratively in a fast-paced startup — see frequent change as an opportunity, not a barrier
• Serve members with dignity and respect; build and maintain relationships with community resources

Job responsibilities may grow and change as business needs evolve.

What You Bring — The Must-Haves

• Solutions Oriented — finds or improvises a path forward when a member hits a barrier, rather than just flagging it and waiting
• Communication — strong verbal and written skills, including the ability to effectively describe your problem and what you need 
• Tech Literacy — comfortable learning and troubleshooting new tools on the fly, on both mobile and desktop
• Motivation — self-starting enough to stay productive on a remote caseload without regular oversight
• Collaboration & Team Building — dedicated to fostering team connection in a remote environment, including participation in occasional required in-person team meetings.

Also Valued — Flexible on Experience Level

• 1+ years of direct experience with the population/community served, or equivalent
• Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences, or related field (or equivalent direct experience)
• Experience with crisis planning, case management, and professional boundaries in community-based work
• Relationship-building, community resource knowledge, and health system navigation
• Comfort working as part of a multidisciplinary team

This Role Might NOT Be for You If…

• You need a predictable routine — priorities here shift with member needs and a growing company
• You'd rather follow a checklist than find a path that doesn't exist yet
•  You feel more comfortable with digital tools that remain static, rather than environments that require regular adaptation to new features. 
• You need regular in-person check-ins to stay motivated and on task
• You struggle to hear no or if sharing other’s pain makes it hard for you to keep going. This is emotionally demanding work. You will sit with people through real hardship, hear stories that are heavy to carry, and face rejection more than once. 

Qualifications & Position Requirements

• 18 years of age or older
• Available to work Monday–Friday during core business hours.
• [If field-based:] Valid driver's license, insurance, and reliable transportation
• Offers contingent upon passing a pre-employment drug screening and background check
• Comply with federal, state, and local regulations regarding patient confidentiality and HIPAA
• Use technology-based tools and systems daily
• Lift and carry up to 25 lbs occasionally

Benefits

• Competitive Salary Package
• Medical, Dental, and Vision Insurance
• HSA and FSA Options
• 401(k) Retirement Savings with Company Match
• Employee Assistance Program
• Technology Stipend
• Mileage Reimbursement
• Accrued Paid Time Off
• Paid Family and Medical Leave

As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employee's ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.