Posting number: 191043

Department: Department of Motor Vehicles

Division: Driver Services Administration

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Miscellaneous, Customer Service, Office and Administrative Support

Summary

Do you enjoy data analysis and research? Are you self-motivated and driven? If so, the Department of Motor Vehicles may have a position for you as a Driver Services Specialist. The team at the DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the State to State / Driver Services Unit, at SCDMV Headquarters in Blythewood, SC.

Responsibilities of the Driver Services Specialist III

Tasked with supporting the State-to-State (S2S) Helpdesk in maintaining SC credential pointers by manually executing a range of SPEXS transactions, including changing the state of records, adding or deleting drivers, updating information, and more.
Tasked with aiding in the resolution of duplicate pointers for the S2S helpdesk. Conduct research and analyze relevant customer data to assess whether a potential duplicate is indeed a true match, and employ suitable SPEXS transactions to address possible or confirmed duplicate pointers.
Tasked with supporting customers of the S2S Helpdesk, which includes both internal and external clients such as personnel from other SCDMV offices and DMV agencies in different states, through a web-based portal, email, and phone communication. Keep a detailed log of all requests handled.
Handle error reports for the S2S Helpdesk. Keep a record of the processed errors. Support the review and maintenance of customer records to guarantee data accuracy as required.
Process driver history received during change state of record according to current and future SPEXS and departmental procedures.
Carries out additional tasks as assigned by supervisors and managers. Provides assistance to others when necessary.

Examples of duties

Minimum Requirements

A high school diploma or equivalent.

Agency Requirements

Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

Ability to deal effectively with the public in disseminating and obtaining information.
Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles.
Knowledge of behavioral characteristics of the physically or mentally challenged.
Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
Ability to coordinate and work well with others.
Ability to plan, implement, and evaluate effectiveness of administrative/clerical procedures.
Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
Works under general supervision.
Routine and non-routine correspondence is completed by employee independently.
Complex and questionable duties are at the discretion of the supervisor.
Ability to speak and hear with clarity, to bend and lift, and must have good eye and hand coordination.
Work is performed in a climate controlled office setting with light background noise.

Qualifications

Agency Preferred

A high school diploma plus two (2) years related job experience.

Supplemental information

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!

Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Administrative Specialist II / Driver Services Specialist III - 191043

Key skills

About this role

Summary

Examples of duties

Qualifications

Supplemental information