Lead scheduler serves as a team lead over the scheduling staff and general oversight of daily scheduling activities. As a lead this position, they will coordinate, assign, and guides the work activities of other scheduling staff. In addition to lead duties, this position is also responsible for performing patient scheduling.
Alert the Manager to any barriers or conflicts with scheduling cases
Acts as a liaison to assist with training, education, communication, and problem solving
Assist manager with staff scheduling when needed
Maintain continuity while providing coverage for absences
Assists with orientation for all new patient scheduling employees and other clinical staff who may need to learn scheduling functions
Provide positive guidance, training, and monitoring of staff on processes of scheduling, and other scheduling functions
Monitor telephone statistics daily and intervene as needed to meet standards
Acts as a liaison between manager, scheduling staff, and office schedulers
Recommends and alerts manager on clinic related issues, problem occurrences, changes in activity, etc.
Acts as an excellent role model and customer service resources
May contribute to peer review for performance evaluations
In addition to performing lead worker duties, employees in this title perform basic and complex scheduling duties included but not limited to:
Scheduling of complex appointments that require coordination of multiple resources to complete the scheduling of surgical procedures and non-surgical procedures
Completes or receives schedule requests and schedules appropriate resources.
Revises schedules as cancellations and/or additions occur and communicates with the appropriate personnel
Communicate effectively regarding actual and potential schedule changes to same day or next day's schedule
Uses multiple systems/applications to schedule surgeries, procedures, or appointments
Uses knowledge and experience in scheduling to schedulers, departments, and scheduling offices in problem resolution
Required
High School Diploma or equivalent
One year of relevant experience in patient scheduling with multiple sites and services and multiple specialties.
Preferred
Associate's Degree in Business Administration
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
Primary Location
SITE - Medical Office Building West/East - 3535 W 13 Mile Rd - Royal OakDepartment Name
Primary Care HOPD - Royal Oak Prof SvcsEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
VariableDays Worked
Monday to FridayWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
