VARITE INC is seeking a Customer Service Associate III for a contract position. The role requires strong customer service skills and the ability to manage cases effectively in a fast-paced environment.

Requirements:

3+ years customer service or case management experience
Strong written communication skills for customer-facing responses
Ability to quickly assess case complexity and make routing decisions
Experience working in high-volume, fast-paced environments
Attention to detail and commitment to quality outcomes
Comfortable working independently with minimal supervision
Experience with case management systems or ticketing platforms
Background in operations or logistics environments
Familiarity with SOP-driven resolution processes
Problem-solving skills for non-standard cases
Re-open rate of cases
Customer satisfaction ratings

Customer Service Associate III

Key skills

About this role

Requirements: