Senior Salesforce Business Analyst, Public Sector

Claroty is a company dedicated to securing mission-critical systems for the public sector. They are seeking a Senior GTM Salesforce Business Analyst to take ownership of GTM processes, translating complex business needs into scalable system solutions while collaborating with both local and global teams.

Responsibilities:

• Partner with executive and senior-level stakeholders to define, shape, and align the technology strategy with GTM business goals
• Own the entire lifecycle: conducting deep-dive discovery, translating complex business requirements into clear, functional specifications and designing scalable, user-friendly solutions
• Conduct current state process analysis, recommend future-state improvements, and identify cross-topic dependencies to ensure seamless, end-to-end GTM operations
• Perform hands-on configuration, manage system enhancements (including Flows, Case Management, Knowledge, and Experience Sites), and ensure compliance with Salesforce best practices
• Promote change management efforts, including global release planning, executive communication, and defining training/adoption measurement strategies
• Influence cross-functional roadmaps and prioritization based on strategic business value, staying current with Salesforce releases to recommend and manage the adoption of relevant features

Requirements:

• 5+ years of progressive hands-on experience with Salesforce
• Deep focus on Sales Cloud and Service Cloud functionality and architecture
• Proven working knowledge and ability to configure: Salesforce Flows and Automation
• Case Management and Service Console functionality
• Knowledge Articles and Experience Site (Community) configuration
• Familiarity with technologies that integrate into the Salesforce ecosystem (e.g., data management tools, iPaaS solutions, or third-party AppExchange solutions)
• Experience applying business systems analysis skills to other enterprise applications beyond Salesforce (e.g., Clari, Gainsight, Marketing Automation platforms, or CPQ solutions)
• Solid understanding of the Federal sales cycles and contract structures, including multi-year deal modeling, Base + Option Years, and Federal ARR/TCV calculations within Salesforce
• Salesforce Certifications: Administrator, Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant
• Exposure supporting and managing MSP contracts, vendor relationships, and budgets, including delivering executive briefings for a growing organization
• Experience working in a High-Growth Tech environment