Platform Product Manager

Cotiviti Healthcare is a leading provider of payment accuracy services to the most recognized companies in the healthcare and retail industries. They are seeking a Platform Product Manager to drive the development and improvement of audit platforms while collaborating closely with stakeholders and engineering teams to ensure successful product delivery.

Responsibilities:

• Champion the entire product lifecycle from visionary feature ideation to successful launch, ensuring the timely release of high-quality, innovative solutions through agile methodologies
• Work with engineering teams to translate product requirements into technical specifications, features, and actionable tasks
• Develop and articulate a clear product vision and roadmap
• Create and maintain a feature backlog, prioritizing features based on value, impact, and technical feasibility
• Partner with project manager to ensure status and metrics are accurate and up to date
• Work collaboratively within cross-functional teams including business operations, engineering, architecture, and design
• Foster a culture of collaboration, innovation, accountability, and continuous improvement
• Cultivate and nurture collaborative relationships with internal stakeholders, including customers, engineering teams, and support partners to drive success
• Gather feedback, listen to concerns, and address stakeholder needs and expectations effectively
• Make data-driven decisions based on customer feedback, and business insights to prioritize features, allocate resources, and mitigate risks
• Exercise sound judgment and problem-solving skills to navigate complex challenges and make timely decisions that drive product success
• Communicate decisions effectively, providing rationale and context to stakeholders and team members to ensure alignment and understanding
• Coordinate the successful launch of new platforms and features, including all required training and support during the implementation phase
• Identify the milestones and requirements to deliver product through the lifecycle of POC, pilot/beta, production release (general availability)
• Participate and perform business validation during production deployment sessions (off hours)
• Establish key performance indicators (KPIs) and metrics to measure the success of products post-launch and iterate based on data-driven insights
• Coordinate and partner with Data Analysts to deliver KPI metrics in a repeatable manner and in line with dashboard reporting
• Coordinate KPI measures with leadership to ensure alignment to overall project and business objectives
• Complete all responsibilities as outlined in the annual performance review and/or goal setting
• Complete all special projects and other duties as assigned

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field (Required)
• 3-5 years of experience in the US healthcare industry, specifically in healthcare payment analytics, coordination of benefits, or payment integrity
• Experience (1-3 years) in product management, preferably in the healthcare industry, with a focus on subrogation audit solutions or related products
• Basic understanding of healthcare compliance, auditing processes, and regulatory requirements (e.g., HIPAA)
• Ability to prioritize tasks and manage competing priorities in a dynamic, fast-paced environment
• Willingness to participate in global work processes, including accommodating different time zones
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders
• Making timely decisions in the context of a workflow
• Maintaining focus
• Assessing the accuracy, neatness, and thoroughness of the work assigned
• Must have the ability to travel throughout the year (approx. 10 – 15%)
• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Repeating motions that may include the wrists, hands, and/or fingers
• No adverse environmental conditions expected
• Must be able to provide high-speed internet access/connectivity and office setup and maintenance
• Must be able to provide a dedicated, secure work area
• Strong Technical Foundation: Deep understanding of software development methodologies, technology stacks, and product lifecycle management
• Agile Methodologies: Proficient in agile methodologies and tools, such as Scrum, JIRA, and Confluence. Ability to manage feature backlogs in JIRA and perform JQL queries
• Data Analysis: Experience in working with and writing SQL queries. Familiarity with Microsoft SQL Server Management Studio, HUE, DBeaver, and Datameer is beneficial
• MS Office and Visualization Tools: Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Power Query) and data visualization tools like MS Power BI, and Tableau
• Advanced Technology Knowledge: Familiarity with data analytics, machine learning, AI, and other emerging technologies relevant to healthcare audit products
• Programming and Big Data Tools: Experience with Python, Spark, Hadoop, Tableau, and similar big data technologies
• Application and Tool Experience: Proficiency with Appian technology, Drools business rule management system (BRMS), and using Postman for interfacing with API endpoints
• Automation and Product Management Tools: Experience in process automation and managing program goals utilizing agile tools such as Jira Align
• Performance Monitoring: Experience with tools and techniques for monitoring the performance of applications, identifying bottlenecks, and making necessary optimizations to improve efficiency and user experience