Product Manager – Warehouse Management System (WMS)

EDI Staffing, an EDI Specialists Company, is seeking a Product Manager for their Warehouse Management System (WMS). This role is responsible for the strategic direction and operational support of WMS, acting as a liaison between various stakeholders to ensure the system supports efficient warehouse operations.

Responsibilities:

• Serve as the primary internal owner of the warehouse management systems
• Act as the primary point of contact between warehouse operations, business users, IT, and the third-party vendor's support organization
• Ensure system availability, stability, and operational performance across all warehouse locations
• Manage application lifecycle activities including incident management, enhancements, testing, deployments, and production support
• Maintain ownership of system documentation, business processes, and application standards
• Build strong relationships with warehouse operations, distribution leadership, transportation, customer service, and IT teams
• Translate business requirements into functional specifications for the external WMS development team
• Recommend system improvements that increase operational efficiency and reduce manual processes
• Participate in process improvement initiatives involving receiving, put-away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns
• Serve as the internal escalation point when standard help desk support is unable to resolve production issues
• Coordinate root cause analysis for complex warehouse system incidents
• Prioritize production issues based on business impact
• Manage communication between business stakeholders and third-party support during critical incidents
• Ensure timely resolution of application defects and operational issues
• Manage the relationship with the external WMS support and development partner
• Review support quality, response times, service level agreements (SLAs), and project deliverables
• Coordinate enhancement requests, software fixes, testing, and production deployments
• Validate technical solutions proposed by the vendor before implementation
• Hold vendors accountable for quality, timelines, documentation, and operational excellence
• Lead WMS-related projects including upgrades, enhancements, new warehouse implementations, and process improvements
• Coordinate user acceptance testing (UAT), regression testing, and production readiness activities
• Develop implementation plans and coordinate cross-functional project activities
• Ensure successful deployment of new functionality with minimal business disruption
• Able to manage multiple projects and deadlines with support and resources as needed
• Develop and maintain operational procedures and system documentation
• Create user guides and support documentation
• Provide training and knowledge transfer to warehouse personnel and support teams
• Promote best practices for system utilization and warehouse operations

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience
• Minimum 5 years of hands-on experience supporting WMS, WES, robotic technology, API integration and conveyor system
• Proven experience as a Product Manager or similar role in product development
• Strong understanding of market analysis, user research, and product lifecycle management
• Excellent communication, leadership, and collaboration skills
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Familiarity with agile methodologies and product management tools
• Knowledge of Blue Cherry Software, BoxWorks Warehouse Execution System, Print and Apply Labeling Automation Solution, KPI Kommand application and Tompkins Robotic technology
• Experience with AI, or data-driven products
• Knowledge of industry-specific regulations or standards relevant to the product