Sr Product Manager

Pitney Bowes is a company where top talent builds meaningful careers and lasting impact. They are seeking a strategic product leader who will own the product strategy for Production Shipping and drive enterprise customer success for numerous strategic accounts.

Responsibilities:

• Own the product strategy for Production Shipping, defining vertical‑specific roadmaps across pharma, retail, 3PL, and manufacturing
• Close legacy gaps and advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows
• Drive enterprise customer success for 400+ strategic accounts, ensuring retention, satisfaction, and alignment with roadmap priorities
• Partner with field sales on consultative deals ($100K–$500K ACV), providing product expertise, demos, and ROI narratives
• Translate customer insight into clear requirements, user stories, and prioritization frameworks
• Lead cross‑functional execution with engineering, design, partnerships, sales, and customer success to deliver roadmap commitments on time
• Measure business performance including revenue growth, activation, adoption, PSAT, and churn reduction
• Maintain competitive intelligence and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem

Requirements:

• Enterprise product management experience: 6–10 years in product, including 3+ years in logistics, supply chain, or shipping tech
• Deep domain expertise in production shipping workflows, multi‑location fulfillment, carrier routing, LTL/TL, and optimization concepts
• Vertical knowledge in at least one segment (pharma, retail, 3PL, manufacturing)
• Executive‑level communication with comfort presenting to VP/C‑suite stakeholders and guiding strategic accounts
• Full product lifecycle ownership including research, competitive analysis, requirements, launch, and adoption
• Platform thinking with the ability to balance scalability and customization
• Cross‑functional leadership across engineering, design, sales, customer success, and partnerships
• Analytical rigor: data‑driven decision making, ROI modeling, usage analytics, and customer metrics
• Experience with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan)
• Background in pharma compliance (21 CFR Part 11), POD workflows, or healthcare integrations
• 3PL platform experience (multi‑tenant, client billing)
• Led large‑scale migrations from legacy to modern platforms
• Interest in AI/ML for carrier selection, network optimization, or predictive shipping
• International shipping experience (duties, taxes, cross‑border carriers)