Business Analyst

VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are seeking a Business Analyst to support the operations and maintenance of a federal agency’s DevSecOps software development platform, focusing on requirements elicitation, stakeholder communication, and documentation.

Responsibilities:

• Create and maintain end user documentation to support platform adoption and operational continuity
• Manage and maintain SharePoint sites used for internal documentation and team collaboration
• Communicate with end users through ticketing and request systems, providing timely support and resolution
• Apply strategic thinking, scoping, requirements elicitation, and requirements management independently on complex projects
• Facilitate meetings, conduct stakeholder interviews, and produce formal written documentation and presentations
• Support operations and maintenance of the agency’s DevSecOps platform
• Assist in developing CI/CD pipeline support documentation and process guidance for development teams
• Support review of application security findings and assist in remediation coordination as needed
• Translate technical concepts into clear, non-technical language for diverse audiences
• Collaborate with product owners and stakeholders to align on and validate requirements before work begins

Requirements:

• Bachelor's degree in Accounting, Finance, Business Administration, Marketing, Information Systems Management, Computer Science, or related field; or equivalent combination of education and experience
• 3–5 years of experience in a Business Analyst or related role
• U.S. Citizenship required; ability to obtain and maintain a Public Trust clearance
• Proficiency in analytical, project planning, negotiating, interpersonal, and written and oral communication skills
• Experience creating and maintaining end user documentation and knowledge base articles
• Experience with document repository tools such as SharePoint or Confluence
• Strong active listening skills and ability to translate technical concepts for non-technical audiences
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Agile-based tools such as Azure DevOps, Jira, GitHub Enterprise, or Trello
• Advanced knowledge of SDLC methodology and UML
• Experience with ticketing systems such as ServiceNow or similar platforms
• Familiarity with CI/CD pipelines and DevSecOps practices in a federal environment