Customer Product Experience, Success, and Strategy Manager

Solenis is a leading global provider of water and hygiene solutions, and they are seeking a Customer Product Experience, Success, and Strategy Manager. This role is responsible for owning the delivery of the end-to-end customer experience for all customer-facing data, IoT, and AI products and solutions, ensuring alignment across strategy, delivery, and customer-facing teams.

Responsibilities:

• Partner closely with the Product Strategy team throughout the BRD lifecycle and participate in problem definition, opportunity shaping, and BRD reviews
• Own the end‑to‑end customer experience across the full product lifecycle, from concept through launch, adoption, and ongoing use for all IoT and AI products
• Act as the single point of accountability for customer experience outcomes, even though execution is distributed across multiple teams
• Serve as the primary interface to teams responsible for UI/UX delivery, Design systems, and Interaction and experience design
• Translate BRD‑defined customer needs and experience goals into clear guidance for experience delivery teams
• Co-create and ensure delivery mechanisms are in place for experience‑focused success metrics
• Partner with analytics, product, and customer success teams to monitor experience performance
• Translate strategic experience intent into execution‑ready experience guidance
• Participate in milestone, design, and release readiness reviews through a customer experience lens
• Ensure that external launch and customer success teams have completed all required customer‑facing readiness activities prior to launch
• Communicate how customer experience goals are being delivered and provide leadership with visibility into experience health and adoption trends, customer feedback and insights, and risks to experience or value realization

Requirements:

• 7-10 years of experience in product management, customer experience, marketing, or digital solution delivery
• Experience working directly with customers and internal stakeholders understanding needs and facilitating communication
• Proven ability to influence across product, design, engineering, and customer‑facing teams without direct authority
• Bachelor's degree in Science, Technology, or a related field
• Advanced degree in Business, Strategic Communications, Product Design, or relevant certifications required
• Strong customer‑centric mindset with experience owning outcome‑based success
• Ability to translate strategy into experience expectations