Product Operations Manager - Scrum

Neumo is a company with four decades of public sector expertise, recognized as a GovTech 100 Company. They are seeking a Product Operations Manager - Scrum to facilitate and coach multiple Agile teams, ensuring high-quality software delivery and standardizing Scrum practices across teams.

Responsibilities:

• Facilitate all core Scrum events — sprint planning, daily stand-ups, sprint review, and retrospective — ensuring they are timely, focused, and drive real inspection and adaptation
• Create a team environment that is open, non-judgmental, and trustworthy, while emphasizing problem-solving and self-organization
• Protect the team from outside interference and unnecessary pressure during a sprint, escalating and resolving impediments quickly
• Coach the team and Product Owner on Agile requirements, backlog creation, story slicing, and definition of ready/done to ensure a healthy, well-groomed backlog
• Assess the Scrum maturity of the team and organization, and coach the team to higher levels of maturity at a sustainable pace
• Facilitate or support program-level ceremonies such as PI Planning, Scrum of Scrums, or cross-team syncs in organizations running scaled frameworks (e.g., SAFe)
• Coordinate across teams to identify, track, and resolve cross-team dependencies and conflicts before they block delivery
• Standardize Scrum practices and reporting across multiple teams to create consistency without stifling team-level autonomy
• Mentor and support less experienced Scrum Masters, sharing facilitation techniques, coaching approaches, and organizational context
• Track and report team and program-level metrics (velocity, cycle time, predictability, defect rates) to give teams and leadership an honest, current view of progress
• Use agile project management and reporting tools (e.g., Jira, Confluence) — augmented with AI-assisted tools where available — to reduce manual reporting overhead and surface trends faster
• Drive continuous improvement initiatives that come out of retrospectives and Inspect & Adapt workshops, ensuring action items are tracked to completion
• Promote transparency by ensuring Scrum artifacts and dashboards are accurate, current, and visible to the whole organization
• Serve as the primary point of contact between the Scrum team, Product Management, engineering leadership, and other departments on process and delivery questions
• Communicate team progress, risks, and blockers clearly to stakeholders and senior leadership through regular, metrics-based updates
• Advocate for Agile values and principles across the organization, influencing without direct authority to drive adoption of better practices
• Partner with Product Management to ensure a healthy balance between new feature work, technical debt, and quality
• Perform other duties as assigned

Requirements:

• Bachelor's degree or equivalent work experience
• 5+ years of experience as a Scrum Master or in an Agile facilitation role, including experience supporting multiple teams simultaneously
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) required
• Demonstrated experience facilitating Scrum for complex, high-visibility projects or teams
• Strong knowledge of Agile Scrum principles, practices, artifacts, ceremonies, and roles
• Proven ability to coach teams toward self-organization and higher levels of Agile maturity at a sustainable pace
• Demonstrated success facilitating and resolving cross-team dependencies and conflicts in multi-team or scaled Agile environments
• Excellent communication and facilitation skills, with the ability to keep meetings focused and drive real outcomes
• Ability to mentor and develop less experienced Scrum Masters
• Ability to influence without direct management authority, both within the team and with senior stakeholders
• Comfortable working with team and program-level metrics to tell an honest, data-informed story about delivery
• Experience using tools like Jira, Confluence, and Microsoft 365 Suite
• Ability to thrive in a fast-paced, evolving organizational environment
• Willingness to travel occasionally for team or program-level events
• Advanced certification strongly preferred: Advanced Certified ScrumMaster (A-CSM), Certified Scrum Professional (CSP-SM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM)
• Experience in a scaled Agile environment (e.g., SAFe Agile Release Trains) strongly preferred
• Experience using AI-powered productivity tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to streamline reporting, documentation, and day-to-day facilitation work is a plus
• Experience in government technology at the state and local level highly preferred