Senior Creative Project Manager

Sermo is seeking an experienced, client-facing Senior Creative Project Manager to own the end-to-end delivery of our highest-priority creative projects. This role is responsible for managing complex projects, ensuring on-time and high-quality delivery while maintaining strong client relationships and coordinating across multiple teams.

Responsibilities:

• Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value
• Build and maintain project plans, timelines, budgets, and resourcing across every phase
• Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery
• Serve as the single point of accountability for on-time, on-budget, high-quality output
• Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders
• Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables
• Translate client goals into actionable briefs and production plans for internal creative teams
• Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery
• Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD
• Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work
• Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time
• Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints
• Balance competing priorities across concurrent projects and align teams on realistic delivery commitments
• Establish and enforce consistent project management standards, tools, and documentation
• Identify inefficiencies and drive process improvements across the creative production lifecycle
• Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams
• Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes
• Escalate risks and decisions early, with recommended solutions
• Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth

Requirements:

• 5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work
• Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines
• Excellent stakeholder management, communication, and expectation-setting skills
• Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment
• Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva
• Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)
• Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)