Alternative Health & Advocacy Solutions COE Senior Project Manager

CVS Health is building a world of health around every individual, and they are seeking a Senior Project & Program Manager for their Alternative Health & Advocacy COE. This role is responsible for overseeing partner performance, operational readiness, service delivery, and leading complex projects and programs that support organizational growth and client success.

Responsibilities:

• Serve as one of the primary relationship owners for designated navigation, advocacy, and Alternative Health partners
• Lead partner governance, performance management, operational reviews, and strategic planning activities
• Serve as one of the primary internal subject matter experts for navigation and advocacy solutions
• Partner with Sales and Client Management teams to support prospect discussions, client strategy, renewals, consultant inquiries, and growth opportunities
• Represent the Alternative Health & Advocacy Center of Excellence in internal and external stakeholder engagements
• Monitor market trends, partner innovation, competitive positioning, and emerging opportunities to inform partnership and solution strategy
• Lead complex projects and programs from initiation through implementation, ensuring successful delivery within established timelines, scope, and business objectives
• Drive cross-functional collaboration across operational, implementation, product, technology, and service teams to support partner solution delivery and ongoing optimization
• Develop and maintain scalable operational processes, implementation playbooks, training materials, and partner enablement resources
• Identify operational risks, service challenges, and process improvement opportunities, leading resolution efforts through completion
• Support the integration and evolution of navigation and advocacy partners within Meritain's broader Alternative Health strategy and portfolio
• Develop and execute comprehensive project and program plans, including objectives, deliverables, timelines, resource allocation, and risk mitigation strategies
• Ensure projects and programs align with business priorities, organizational standards, and strategic objectives
• Manage project financials, including budget planning, cost tracking, forecasting, and reporting
• Establish and monitor key performance indicators (KPIs) to measure project, program, and partner outcomes
• Lead change management efforts to support successful implementation and adoption of new initiatives
• Promote continuous improvement by identifying best practices, sharing knowledge across teams, and enhancing project delivery processes and outcomes
• Utilize reporting and data visualization tools to communicate project status, operational performance, and program results to stakeholders and leadership

Requirements:

• 7+ years of experience in project management, program management, partner management, account management, healthcare operations, or related business functions
• Demonstrated experience leading complex cross-functional initiatives and managing strategic external relationships
• Strong knowledge of healthcare navigation, advocacy, benefits administration, Alternative Health solutions, or related healthcare services
• Proven ability to influence stakeholders and drive results across multiple business areas without direct authority
• Advanced problem-solving, analytical, organizational, and decision-making skills
• Strong verbal and written communication, presentation, and relationship management skills
• Experience facilitating executive-level discussions and presenting recommendations to senior leadership
• Proficiency with project management methodologies, tools, and performance reporting
• Bachelor's degree in Business, Healthcare Administration, Project Management, or a related field, or equivalent combination of education and experience
• Experience supporting health navigation, advocacy, point solutions, or Alternative Health vendor partnerships
• Project Management Professional (PMP) certification or equivalent project/program management certification
• Experience supporting sales enablement, client management, implementation, or healthcare product initiatives
• Knowledge of healthcare benefits, self-funded plans, population health, or care navigation strategies
• Experience leading operational improvement and change management initiatives