Senior ServiceNow Project Manager

Fierceli Inc is a company that specializes in IT solutions, and they are seeking a Senior ServiceNow Project Manager to oversee the full project lifecycle of ServiceNow implementations. The role involves managing client relationships, delivering projects on time and within budget, and leading cross-functional teams.

Responsibilities:

• Own end-to-end delivery of ServiceNow implementation and upgrade projects, including scope, schedule, budget, risk, and resource management
• Serve as primary client-facing point of contact, managing expectations, communications, and executive-level status reporting
• Translate statements of work (SOWs) into detailed project plans, work breakdown structures, and resource allocations
• Manage cross-functional delivery teams (architects, developers, business analysts, QA) in an agile or hybrid delivery methodology
• Identify, track, and mitigate project risks and issues; escalate appropriately to internal leadership and client sponsors
• Manage change requests, scope changes, and associated commercial impacts (change orders, budget amendments)
• Ensure adherence to ServiceNow implementation best practices and internal delivery methodology/governance standards
• Support pre-sales activities as needed, including SOW development, level-of-effort estimation, and delivery approach input
• Track project financials (budget vs. actuals, margin, utilization) and report on project health/status internally
• Facilitate steering committee meetings, project kickoffs, and post-implementation reviews
• Mentor junior project coordinators/PMs and contribute to maturing internal PMO processes
• Manage multiple concurrent projects (typically 2–4) across different clients and ServiceNow modules

Requirements:

• 7+ years of project management experience, with 4+ years specifically managing ServiceNow implementation projects
• Proven track record delivering ServiceNow projects across at least two modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM, SecOps, SPM)
• Strong understanding of the ServiceNow platform, implementation methodology, and typical project phases (design, build, test, deploy, hypercare)
• Experience managing project financials — budgets, forecasts, margin, and change order processes
• Excellent client-facing communication and executive presentation skills
• Experience with PSA/PPM tools (e.g., Mavenlink/Kantata, Smartsheet, MS Project, OpenAir, or similar)
• Comfortable managing distributed, remote teams across multiple time zones
• Bachelor's degree in a related field or equivalent professional experience
• Prior experience working for a ServiceNow Partner/VAR/consultancy (not solely internal/end-customer side) strongly preferred
• PMP, CSM/PSM, or ServiceNow Certified Implementation Specialist (CIS) certification preferred
• ServiceNow Certified System Administrator (CSA) knowledge/certification
• Experience managing fixed-fee and T&M engagement models
• Background in IT consulting or systems integration environments
• Familiarity with ServiceNow's Now Create/Impact framework and partner ecosystem