BYRAM HEALTHCARE Customer Service Representative

Accendra Health is dedicated to simplifying healthcare and enhancing accessibility to essential products and services. The Customer Service Representative plays a vital role in providing a positive customer service experience by educating patients on products, addressing concerns, and managing supply orders in a high-volume call center.

Responsibilities:

• Answer high-volume inbound customer calls via an automated phone system
• Make outbound calls to patients, referrals, and sales as needed
• Utilize resources to troubleshoot and resolve patient issues
• Use full product knowledge of at least two Byram therapies to service patients
• Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
• Consistently meet and attain required Key Performance Indicators (KPIs)
• Perform other duties as required

Requirements:

• High School Diploma or equivalent
• Customer service experience
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn Byram products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience
• Bilingual in Spanish/English