Customer Care Representative - Retirement Services / Part-Time

Reliance Matrix is a company that values inclusivity and offers a range of benefits to its employees. They are seeking a part-time Customer Care Representative to handle inbound calls, assist customers with claim status and policy-related inquiries, and provide exceptional service while maintaining productivity and quality standards.

Responsibilities:

• Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants
• Communicates complex information in terms callers will understand
• Resolves a wide variety of questions and inquiries for our customers
• Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information
• Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues
• Follows up on customer inquiries when needed
• Maintains established levels of productivity and quality standards within a fast-paced environment
• Handles call volume and assigned service tickets/inquiries during assigned timeframes
• Completes assigned tasks and any other duties as assigned when needed

Requirements:

• High School Diploma, or equivalent, required
• 1-3 years of call center experience or equivalent customer service experience required
• Ability to work any shift during hours of operations, 8:00 am – 6:00 pm EST, Monday – Friday required
• Excellent verbal and written communication skills
• Excellent problem-solving skills to handle customer problems in a timely and professional manner required
• Ability to adapt to a fast-paced environment with highly developed time management and organizational skills required
• Ability to quickly build a rapport with a customer, display empathy, and provide a high level of quality service to customers
• Ability to multi-task and collaborate in a team-focused environment
• Working knowledge in Microsoft Office Applications
• Relevant associate degree highly preferred
• Financial Services or Insurance industry experienced preferred