Business Technical Analyst

HM Health Solutions Inc. is hiring a Business Technical Analyst to support technical aspects of the application product lifecycle and translate customer and business needs into detailed requirements. The role collaborates across teams, analyzes data and risks, supports testing and quality delivery, and uses AI tools to improve analysis and documentation.

Responsibilities:

• Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design
• Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts
• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation
• Other duties as assigned or requested

Requirements:

• 3 years of experience in Information Systems or Technology
• Analytical Skills
• Problem-Solving
• Communication Skills
• Bachelor's degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree
• The position requires experience with Claude Code or Google Gemini
• 1 year of experience in Lean/Six Sigma
• 1 year of experience in Health Insurance or Healthcare  Industry
• Mater's degree in Business Administration, Business Management, Information Systems or related field
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)
• AI Certification