Senior Staff Product Manager, AI Platform

ServiceNow is an innovative company focused on AI-driven business solutions. The Senior Staff Product Manager for the AI Platform will oversee the strategy and execution of the AI inference layer, ensuring effective model integration and cost optimization across various deployment environments.

Responsibilities:

• Strategy and roadmap for the AI inference layer end-to-end, across every region and deployment environment ServiceNow operates in
• Third-party and open-source model availability, selection, and integration — including performance, latency, and integration agility trade-offs
• Inference economics: shaping cost-per-token and unit economics as usage volume scales
• Vendor and partnership decisions behind the model layer, including build-vs-buy calls and hyperscaler relationships
• Model strategy and transitions across data center, hyperscaler, and regulated-environment deployments, including data sovereignty requirements
• Cross-functional execution alongside the existing AI Platform product team as the group scales to meet growing enterprise demand

Requirements:

• 10+ years of product management experience, recent hands-on experience shipping agentic products
• Deep technical fluency in inference technology: model serving, GPU economics, and latency/throughput trade-offs
• Solid understanding of data sovereignty requirements and how they shape deployment decisions across regulated markets
• A track record of vendor partnerships and build-vs-buy decision-making at scale
• Demonstrated ability to operate independently on ambiguous, company-level problems
• Proven skill influencing senior stakeholders without formal authority
• Comfort working cross-vendor across a multi-model, multi-hyperscaler environment
• Prior experience partnering directly with hyperscaler platforms on AI infrastructure strategy
• Experience shipping AI products or platforms into regulated or highly compliance-sensitive customer environments