Principal Site Reliability Engineer

NetSuite is a company that provides cloud-based business management solutions. They are seeking a Principal Site Reliability Engineer who will be responsible for building and operating the Oracle Health Patient Portal, focusing on designing scalable infrastructure and advancing automation and reliability practices.

Responsibilities:

• Work with the Site Reliability Engineering (SRE) team to take shared ownership of services and platform components. Develop a strong understanding of end-to-end system architecture, dependencies, and production behavior
• Design, build, and operate reliable, scalable, and secure infrastructure supporting large-scale distributed systems
• Improve system reliability through automation, monitoring, and performance optimization
• Contribute to the adoption of AI-assisted approaches for operations, including: Enhancing observability and alerting Supporting automated incident detection and remediation Exploring intelligent automation for infrastructure lifecycle management
• Partner with development teams to enhance service architecture, scalability, and operability
• Participate in on-call rotations and act as an escalation point for complex production issues
• Perform root cause analysis and implement long-term fixes to prevent recurrence
• Apply knowledge of distributed systems to troubleshoot issues and optimize system performance
• Drive continuous improvement in DevOps/SRE practices, including CI/CD, Infrastructure as Code, and automation at scale

Requirements:

• Experience building and operating high-availability, fault-tolerant systems
• Strong understanding of distributed systems, performance monitoring, and resiliency patterns
• Experience with incident response, root-cause analysis, and production troubleshooting
• Experience with one or more cloud environments OCI, AWS/Azure
• Advanced competency in CI/CD pipelines (Jenkins, Kubernetes)
• Infrastructure as Code (Terraform)
• Observability tools (Prometheus, Grafana)
• Strong focus on automation-first operations
• Proficiency in Data Warehousing platforms (e.g., Vertica, Snowflake)
• Experience with ETL frameworks and large-scale data processing
• Understanding of columnar storage systems
• Proficiency in Python, Java, or Go
• Experience with Docker, Kubernetes, and shell scripting
• Strong troubleshooting skills with ability to perform root-cause analysis
• Experience resolving complex production issues in distributed systems
• Apply DevOps/SRE practices to automate deployments and operations
• Enhance observability using Prometheus/Grafana and AI-driven insights
• Participate in on-call rotations
• Implement preventative and automated remediation solutions
• Work closely with engineers to execute technical roadmaps
• Contribute to code reviews and infrastructure improvements
• 7+ years of software engineering, cloud infrastructure, SRE, or DevOps experience
• Proven ownership of production system reliability in cloud environments
• Cloud infrastructure design and automation
• Distributed systems and performance optimization
• Data warehousing and ETL frameworks
• Terraform, Docker, Kubernetes
• Observability stacks (Prometheus, Grafana)
• Python, Java, or Go
• Strong problem-solving mindset with a focus on automation and scalability
• Experience improving system reliability through intelligent automation
• Experience in healthcare or regulated environments (HIPAA, compliance frameworks)
• Experience working in environments requiring security clearance
• Experience building self-healing or autonomous infrastructure systems