Software Support Engineer

NR Consulting is a leading global supplier of compound semiconductor wafers and advanced materials. They are seeking a Software Support Engineer responsible for delivering technical support to maintain the stability and reliability of business-critical systems while collaborating with internal teams and external suppliers.

Responsibilities:

• Delivering technical support to maintain the stability and reliability of business-critical systems
• Diagnosing and resolving issues, implementing fixes & managing service requests
• Close collaboration with internal teams and external suppliers to ensure smooth operations and timely resolution of technical problems
• Diagnose and resolve technical incidents, maintain knowledge base documentation and communicate status updates to stakeholders
• Fulfil and manage user service requests in accordance with established SLAs and quality standards
• Liaise with suppliers to resolve technical incidents
• Diagnose, prioritize, and resolve defects reported through the helpdesk, ensuring timely and effective remediation
• Analyze recurring issues, identify underlying trends, and recommend and implement corrective actions to prevent future occurrences
• Oversee daily system integrity & performance checks
• Adhere to internal policies, compliance standards, and audit requirements

Requirements:

• Minimum 3 years in technical support or engineering roles with strong incident, problem, and change management experience
• Expertise in troubleshooting, root cause analysis, and bug resolution
• Excellent communication and stakeholder management skills
• Proficiency in SQL for application support
• Experience with MES Solutions
• Experience with Issue tracking platform ideally JIRA
• Experience with ERP Solutions ideally Microsoft Dynamics NAV
• Proficiency in VB.NET and C#
• Proficiency in scripting or automation tools (e.g., PowerShell, Python)