Project Operations Manager (CALIFORNIA, REMOTE)

Purchaser Business Group on Health (PBGH) is a non-profit organization focused on improving health outcomes and affordability for consumers and purchasers across the United States. The Project Operations Manager will provide project management and support to operational workflows for the California Quality Collaborative team, managing projects, facilitating communication, and ensuring effective team operations.

Responsibilities:

• Utilize PBGH’s project management system to develop and maintain project plans, identifying key tasks, deliverables and their responsible stakeholders. Develop and maintain leadership dashboards and reports to provide visibility into project status, deliverables, governance activities, proposal pipelines, and sponsor commitments
• Manage and coordinate projects and operational activities across PBGH departments to support consistent and effective team operations, timely follow-through and execution
• Oversee the continuous improvement of internal team processes, workflows, and governance. Monitor operational risks and dependencies with portfolio-level workplans across the team to update leadership reports and dashboards
• Develop and maintain team standards, onboarding resources, and knowledge-management practices, including maintenance of operational procedures, document management, templates, and shared resources aligned with PBGH guidelines
• Provide project management for leadership team meetings and staff meetings. Track decisions, action items, and commitments arising from leadership, governance, and cross-functional meetings to ensure timely follow-through
• Manage executive and leadership scheduling and coordination to support leadership priorities, governance activities, and stakeholder engagement
• Manage operational aspects of Annual Organizational Sponsor engagement, including tracking commitments, coordinating reporting and recognition activities, maintaining sponsor records, and supporting renewal processes
• Serve as the primary liaison in partnership with the Vice President, Care Transformation for the CQC governance activities and meetings
• Maintain governance infrastructure, including member rosters, meeting calendars, onboarding materials, action-item tracking, agendas, presentation materials, and follow-up across Steering Committee, Executive Committee, workgroups, and other advisory bodies
• Serve as the central organizer for proposal infrastructure, including proposal calendars, templates, document management, subcontractor coordination, submission tracking, and post-award transition planning
• Monitor and track all CQC business development activities using PBGH’s project management system, and update leadership dashboards and reports to provide visibility into proposal pipelines, sponsor commitments, and funding activities

Requirements:

• 5+ years of relevant experience, including working directly with senior leaders, independently managing complex schedules, and leading project management activities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g. Asana or similar)
• Exceptional level of professionalism and demonstrated experience in working with external stakeholders (including non-profit Steering Committees or Boards), handling of sensitive and confidential information, and the handling of changing and sometimes competing priorities
• Coordinates work across teams and stakeholders to meet shared objectives
• Anticipates project risks, dependencies, and needs and proposes solutions
• Demonstrates strong attention to detail and follow-through
• Exercises sound judgement and operational effectiveness
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively
• Communicate effectively with internal and external stakeholders at all levels of seniority
• Experience supporting multi-stakeholder initiatives involving health plans, provider organizations, purchasers, foundations, or government agencies is preferred but not required
• Bachelor's degree in business administration, healthcare management, or related field is preferred
• Experience with utilizing, implementing or developing Artificial Intelligence agents for project management is preferred but not required