Project Manager, Service Delivery

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions. The Project Manager within the Service Delivery team will manage new orders for business customers, ensuring a seamless delivery process from initiation to completion while enhancing the overall customer experience.

Responsibilities:

• Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services
• Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines
• Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle
• Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes
• Document dependencies and priorities clearly for efficient project execution
• Utilize hands-on delivery experience to drive successful outcomes for each project
• Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers
• Takes on additional responsibilities and projects as needed to support the success of the team and organization

Requirements:

• Minimum of 5 years experience in the telecommunications industry
• Minimum of 5 years of experience in Service Delivery and/or Project Management
• Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
• Ability to document dependencies and priorities clearly
• Proficient in effectively managing third-party resources