About this role

QVC Group is a Fortune 500 company with six leading retail brands. The Customer Service Specialist supports QVC by answering inbound customer calls, assisting with inquiries, and promoting products while maintaining a high-paced call volume.

Responsibilities:

Busy day handling a high volume of our inbound customer inquiries
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Opportunity for advancement and upward mobility across the entire QVC Group family of brands
Report to an assigned Customer Service Supervisor
Work a set full-time schedule, work schedules are not Monday - Friday
Set work schedule will include one weekend day and one weekday off

Requirements:

12 months or more of customer service experience
Provide a distraction free work from home environment
Learn and work in a virtual environment
Communicate with a variety of styles
Navigate multiple systems and screens
Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements
Troubleshoot own technical problems (partner with IT when needed)
Available to work weekends, holidays, and additional hours