Sales Development Flex Manager

ServiceTitan is a leading company in the service industry, and they are seeking a Sales Development Flex Manager to play a pivotal role in their Sales Development organization. This position involves managing SDR teams, driving pipeline creation, and flexibly stepping into various team assignments to ensure continuity and performance across the organization.

Responsibilities:

• Manage SDRs on objectives, activity metrics, and performance achievement
• Conduct weekly 1:1s with each SDR to coach, develop, and drive accountability
• Serve as a mentor and steward of the ServiceTitan culture for your team
• Motivate, incentivize, and recognize team members to encourage top performance
• Stay abreast of and coach SDRs on outbound best practices including cold calling, sequencing, and messaging
• Monitor lead processes, key metrics, and catalyze pipeline creation across your assigned team
• Shape and implement SDR strategy and outbound processes for the teams you cover
• Report to senior management on operational and financial KPIs
• Help evaluate new technologies and programs to drive superior SDR performance
• Step into team assignments (typically 1–6 months) covering absences or unexpected gaps on the management team
• Maintain all internal customer and business partner relationships aligned to the team you are covering
• Serve as proxy for QBRs, performance management conversations, team meetings, and cross-functional syncs
• Deliver a detailed transition document and handoff recap to the returning manager at the conclusion of each assignment
• Contribute to special projects and strategic initiatives that advance the broader Sales Development and GTM organization
• Over-communicate updates, observations, and needs to senior leadership to ensure team continuity
• Recruit, interview, and onboard new SDR team members to support organizational growth
• Help onboard and train new hires for speed-to-ramp and long-term success
• Partner hand-in-hand with senior leadership to build the best SDR organization in the country

Requirements:

• Direct experience as an SDR/BDR with applicable team lead or management experience
• Direct experience in a closing AE role for 12+ months
• Strong preference for 1+ years of sales management experience
• Outbound-specific cold-calling experience—not just inbound lead handling
• Track record of success in both an AE and leadership role; history of managing, or being a part of, a high-performing sales team
• Strong understanding of outbound pipeline generation processes and methodology
• Enthusiastic, adaptable, and vibrant attitude—comfortable leading new teams with short ramp time
• Exceptional operational excellence skills with strong organizational foundations
• Expert communication and presentation skills with high emotional intelligence
• Strong interpersonal skills and ability to build trust quickly across teams and leadership levels
• Analytical mindset, comfortable generating reports and identifying trends in data
• Openness to change and eagerness to take on new assignments, projects, and team environments based on business need
• Proficiency with Salesforce.com is required
• Adept at adopting and rolling out new sales enablement technologies
• Experience with outbound cadencing tools (such as Nooks, Salesloft, Gong, etc) and associated sales enablement tech stack solutions strongly preferred