Accounts Payable, Tier 1 Customer Service Lead (Hybrid Puerto Rico)

Collins Aerospace, part of RTX, is a leading aerospace and defense company seeking an Accounts Payable Customer Service Lead in Santa Isabel, Puerto Rico. The role involves leading the Tier 1 Customer Service team, ensuring timely responses to accounts payable inquiries, and coordinating with various teams to improve processes.

Responsibilities:

• Lead the Accounts Payable US Hub Tier 1 Customer Service team, fostering a culture of accountability, collaboration and continuous improvement
• Coordinate closely with the US Hub Tier 2 team to ensure end to end process flow
• Partner with AP non US hubs to share best practices, lessons learned and process harmonization
• Research and respond to accounts payable inquiries, such as invoice status and other invoice related issues
• Act as a key escalation point for the Tier 1 team
• Partner with the US hub Puerto Rico AP invoice processing team to drive invoice corrections and other continuous improvement opportunities
• Manage team output and ensuring key metrics are met

Requirements:

• This position typically requires a bachelor's degree in Finance, Accounting, Business or related field and a minimum of 5 years or relevant experience or an Advance degree and 3 years of relevant experience
• Bilingual proficiency in English and Spanish (written and verbal) is required to effectively communicate with stakeholders in both languages and perform the essential functions of the role
• Must be a self-starter who can work well within various situations (from well-defined to unstructured) and proactively identify business improvement areas
• Strong customer service and compliance mindset
• Proficiency and experience with Accounts Payable tools and software, including various ERP systems
• Experience and ability to coordinate with cross functional teams and interact at all levels in the organization