Information Technology Field Technician

As a Senior Field Deployment Technician, you will play a crucial role in supporting the deployment and training of the VA's EHR project, working closely with a team of onsite technicians to ensure seamless equipment setup and configuration. Your technical expertise and customer service skills will be essential in delivering a high-quality experience for end-users.

Education: Bachelor s degree in computer science, Information System, Information Technology, or Equivalent

Clearance: VA Public Trust clearance is required prior to starting.

Onsite Requirements

• Daytime hours with potential for evening hours and weekend hours
• Frequent travel to other sites outside of the metropolitan area throughout the week
• Ability to traverse around the site campus transporting equipment to various office buildings
• Frequent stooping, crouching, and reaching to setup/remove computers/pull cords under desks and in server closets

Responsibilities

• Deploy, image, and set up equipment (PCs, Laptops, Docking Stations, Monitors, Printers, Scanners, and Network Connections) at VA medical center campus and offsite training centers
• Assist with oversight of workload and manage inventory and network connectivity at each training site
• Ensure connectivity during all training sessions and verify each computer has the most current VA computer image
• Configure network connectivity in the training room and install computer peripherals at each training seat
• Manage and troubleshoot a wide variety of systems and networks, including high availability systems

Required Skills

• 5 years experience in imaging, installing computer equipment and managing teams of technical staff
• Ability to unpack/re-pack, move, and install pallets of IT equipment weighing up to 50 pounds
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects
• Excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Knowledge of debugging protocols and processes

Nice To Have

• Experience with the ServiceNow ticketing system
• VA Public Trust clearance
• Experience with Microsoft windows desktop deployments
• Experience as IT helpdesk Tier 1 or 2