Job Title: Help Desk Analyst 2
Worksite Address: London Ohio
Position Description:
ODRC expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Video Support Specialist
Education:
Preferred Education: 4-year college degree
Years of Relevant Experience: 2 years
Key Skills:
Process and schedule for videoconference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
Utilize Microsoft O365
Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network
Use professional written and oral communication
Work successfully across multiple teams
Provide analytical and troubleshooting support for video endpoints and fiber networks
Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
Prefer experience with Polycom and Cisco infrastructure and endpoints
Provide limited audio/video support for management off-site activities
Maintain strict confidentiality for all videoconferencing activities
Report operational and technical issues to managers.
Skills Table:
