Account Coordinator – (Contract)

Country United States / US City HOUSTON Workplace location HOUSTON-LOUISIANA STREET(USA) Employer company TotalEnergies Petrochemicals & Refining USA, Inc. Domain Finance, Logistics, Secretarial/Administrative Support Type of contract Fixed term position Experience Not applicable

Context & Environment

The Account Coordinator – Operates in a fast-paced customer service and supply chain environment, coordinating across customers, suppliers, and internal stakeholders to meet customer requirements while balancing operational, financial, and compliance objectives. Supports critical month-end close activities requiring accurate transaction processing, inventory reconciliation, shipment documentation, and invoicing.

Activities

Key Responsibilities

• Manage customer orders through the full order-to-cash process, including delivery, invoicing, and issue resolution
• Execute SAP transactions including order processing, credit and availability checks, shipment processing, invoicing, and credit/debit memos.
• Coordinate domestic and international shipments with carriers, railroads, warehouses, terminals, tolling plants, transload facilities, and plant shipping teams.
• Prepare and maintain shipping, hazardous materials, customs, import/export, and customer documentation to ensure regulatory compliance.
• Monitor and reconcile inventories across customer, terminal, warehouse, and third-party storage locations; report results to Accounting and Finance.
• Maintain SAP master data, pricing information, and related business records.
• Resolve pricing, quantity, delivery, and invoicing discrepancies with customers and internal stakeholders.
• Coordinate customer onboarding and support product documentation, technical assistance, forecasting, inventory planning, and continuous improvement initiatives.
• Support audits, maintain records, and ensure compliance with SOX controls and company policies.
• Provide cross-functional backup coverage and operational support as needed.
• Deliver accurate, timely customer service throughout the order-to-cash process.
• Ensure transactional accuracy, inventory integrity, documentation completeness, and regulatory compliance..
•  Build effective customer and stakeholder relationships to support service excellence and business objectives.
• Balance customer demand with product availability, logistics capacity, credit, pricing, and operational priorities.
• Support month-end close, audits, financial controls, and reporting requirements.
• Identify and recommend best practices in process, SAP data quality, forecasting, inventory planning, and cross-functional execution

Candidate Profile

Education / Experience

• Bachelor's degree in a related field or equivalent experience.

• Experience in customer service, logistics, supply chain, order management, or related business operations.

• Knowledge of shipping, hazardous materials, and import/export requirements preferred. 

Technical Skills

• Proficiency in SAP and Microsoft 365 applications (Excel, Power Bi, Power Automate, etc.).

• Experience with transportation, customer service, or compliance systems preferred.

• Ability to maintain accurate records, master data, and audit documentation.

Additional Information

Working at TotalEnergies 

At TotalEnergies we are committed to balancing flexibility while fostering strong relationships among our team members. Our office-based employees work together from dynamic workspaces 3 days per week to build teamwork through collaboration while also having the flexibility to work from home 2 days per week. TotalEnergies Renewables USA currently has offices in San Francisco, Boston, Austin, Houston, and NYC. 
 

 

What We Provide 

TotalEnergies values the partnership with our external recruitment providers.  As a contractor assigned to TotalEnergies you will be eligible for benefits through your agency employer such as PTO, paid holidays, and transportation allowance.