Team Lead Registration Specialist (CMAA Required)

Schedule:
Monday through Friday, 7:00 AM – 4:00 PM
Location: Onsite

Position Summary

The Team Lead Registration Specialist provides day-to-day leadership and functional guidance to the front office registration team while continuing to perform Registration Specialist duties. This role is responsible for ensuring efficient clinic operations, supporting team member development, monitoring productivity, and maintaining exceptional customer service standards.

The ideal candidate is a strong leader who can confidently manage emergent situations, coach and develop team members, and foster a positive, collaborative work environment.

CMAA certification is required for consideration.

Key Responsibilities

Lead and support front office team members to ensure daily responsibilities are completed accurately and on time.
Coordinate staff schedules and workflow coverage.
Train, coach, mentor, and develop Registration team members.
Monitor performance, productivity, and service quality.
Address operational issues and support escalation needs.
Serve as a resource and point of contact for team support.
Promote teamwork, engagement, and continuous process improvement.
Conduct monthly rounding and participate in annual Rapid Improvement Events and Quality Improvement initiatives.
Ensure compliance with organizational policies, procedures, and standards.

Registration Specialist Responsibilities

Manage patient flow from arrival through destination in a timely and professional manner.
Obtain accurate demographic and financial information to support reimbursement and clinical outcomes.
Schedule appointments and collect required patient information.
Explain charges, policies, and procedures to patients.
Validate and enter charges into appropriate systems.
Collect payments and answer incoming calls.
Direct patients and visitors appropriately.
Precept and support Registration Specialists as requested by leadership.
Perform higher-level functions as defined by clinic management.

Success Profile

Top Skills for Success

Strong leadership and team development skills
Ability to manage emergent situations effectively
Excellent customer service and communication skills
Strong organizational and problem-solving abilities
Ability to foster accountability and teamwork

Preferred Qualifications

Previous leadership or supervisory experience
Experience coaching and developing team members
Background in healthcare registration, patient access, or front office operations

Onboarding & Development

New hires will be partnered with a mentor and complete web-based training. Team members will receive hands-on support and will not be expected to work independently until they are fully comfortable and prepared for the role.

Performance Benchmarks

First 3 Months

Become familiar with the team, workflows, processes, and standard work

By 6 Months

Independently lead daily operations and team functions
Effectively coach, support, and guide team members

This role is an excellent opportunity for a motivated registration professional ready to take the next step into leadership while continuing to make a direct impact on patient and team experience.

Qualifications

Required

High School Diploma or GED required.
Minimum of 3 years of relevant experience in a healthcare setting.
Certified Medical Administrative Assistant (CMAA) certification required.
Successful completion of the Foundation of Leadership program within six months of assuming the role, or completion of the Emerging Leaders Program.
Demonstrated ability to lead, coach, and support team members while maintaining high standards of customer service and operational excellence.

Preferred

Prior leadership or supervisory experience.
Coding experience.
Experience coaching, mentoring, and developing staff.
Experience in patient registration, patient access, or front office operations within a healthcare environment.

Certification Requirement

Certified Medical Administrative Assistant (CMAA) certification is required for this position.

Current Team Lead Registration Specialists at the time of career ladder implementation will be given priority access to certification exam cohorts. Individuals in the role must successfully obtain CMAA certification within one year of the implementation date. Failure to achieve certification may result in reassignment to the appropriate Registration Specialist role and may include a reduction in pay.

Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

Team Lead-Registration

Key skills

About this role